Customer Service


Orders are securely processed through Shopify. All major credit cards are accepted. Once your order has been made, processing may take about 3-5 days.  

After your GINGER13 jewelry has been made shipping will take about 3-5 business days through USPS. International orders are made through UPS.  Email for any expedited orders/shipping.  

All orders are sent through USPS and will include tracking confirmation number. Will email tracking information upon request. Shipping generally takes 3-5 business days. Printed receipts will be included in shipment only upon request.

Return Policy

I hope you will love your GINGER13 jewelry, however, for any reason you are unhappy with your purchase you may contact me for an exchange or refund. Customer responsible for shipping. The item must be returned within 15 days of receipt- unworn, in original jewelry packaging, sent securely with tracking information and insurance. Will not be responsible for any packages that are lost or damaged during shipping process. All sale items and custom orders are ALL SALES FINAL.

Damage/Repair Policy

I will repair jewelry purchased within 30 days of receipt at no cost. Customer responsible for shipping. After 30 days, depending on the damage, a small repair charge will be added. Please contact for repair estimation (price and time). I will provide a return address for you to mail your secured and insured jewelry. I will not be responsible for any shipping costs or lost packages. Please make sure to send all remaining pieces along with a shipping address.

Jewelry Care

All metals will eventually tarnish, but to keep your jewelry looking new simply polish with a jewelry polishing cloth. Do not use any jewelry cleaning solutions as this might damage delicate stones and pearls. Avoid swimming, surfing and bathing in your jewelry as this might damage metals and gemstones. Carefully store unused jewelry and keep it out of direct sunlight.

Private Policy

Ginger13 uses security measures in order to protect from the loss, misuse and alteration of information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. Should you forget your password, we will email you a new temporary password. Because sending information by email is insecure, we do not send your existing password. This is the best way to protect your personal information. All Information given to Ginger13 is kept confidential. No information will ever be shared or sold. 

If you have any additional questions...please feel free to contact me at